Questions? We got the answers.
How can we help you? Search our FAQs or contact us via email: email@example.com
- Delivery & Orders
- Packaging & Storage
- Nutritional info
What if I’m not home when you deliver?
All our boxes are fully insulated, they’ll keep your food frozen until you’re home.
How much does delivery cost?
Delivery is FREE.
When will meals arrive?
Our delivery partner deliver every Tuesday and Friday between 8am-8pm. When placing your order you will be able to select which day you want your delivery.
Where do you deliver?
We delivery UK-wide (mainland only)
Can I pick up my order?
Sorry but we do not offer 'Pick Up' as an option.
Can I have my meals delivered at a particular time?
Delivery is between 8am-8pm on Tuesdays and Fridays. Unfortunately we cannot offer a precise delivery time.
Can I choose the day of delivery?
Yes! You can choose between Tuesday or Friday delivery.
What happens if I need to Cancel or Adjust my Order?
Order modification and cancellation requests must be placed by 10:00 AM prior to the day of delivery. Cancellations or modification after 10 AM can not be accepted.
Is there a Minimum order required?
Yes, there is a minimum order of 6 meals.
What is the Cut-Off time for orders?
The Cut-Off time for orders is 10 AM the day prior to your choosen delivery day.
Will I get a refund if I'm not happy with my meals?
Refunds are not guaranteed and are based on a case-by-case basis. Just send us an email if you are not satisfied and we will do our best to accommodate you!
How do I heat my meals? !!!!!!!!!!!!
All meals arrive in fully biodegradable containers which can be placed straight in your oven OR microwave after removing the lid depending on your personal preference. No preparation, simply heat and enjoy. Just follow the instructions on the packaging to achieve the best results.
How do I store my meals?
Upon receiving your delivery, place your meals in the freezer as soon as possible.
How are the meals Packaged?
Making sure our meal delivery packaging is biodegradable and environmentally friendly wherever possible is highly important to us. We are responsible about the use of plastics to store our meals and make every effort to not use single use plastics.
Currently, 100% of our packaging is biodegradable. The meals are delivered in insulated cardboard boxes with ice packs to keep them at safe temperatures.
We don't use MAP Packaging (Modified Air Packaging) for our meals due to health reasons.
How do the meals stay fresh during delivery?
Meals are delivered in insulated cardboard boxes with ice packs to keep them at safe temperatures.
Where can I find Nutritional information about my meals?
Each and every meal is labeled and contains nutritional information and ingredients.
How are the meals prepared? Is anything fried?
Each meal is hand made from scratch, just like you would prepare in your own home. None of our food is fried – we typically bake or steam ingredients to maximize nutrient availability (and taste).
What oils are you using for cooking?
We take the "FAT" question very seriously as most oils/fats have negative effect on our health.
We only use 4 type of fat for cooking: Extra Virgin Olive Oil, Coconut Oil, Ghee and Butter.
Do you accommodate Allergies?
At this time, many of our meals do contain allergens. Those meals that do not include allergens in the ingredients list may still contain traces of allergens and it is up to the individual to determine their own level of risk.
We do not take liability for allergies. Please ensure to read the ingredients list for each meal thoroughly before purchasing.
If you have a strong reaction or risk of anaphylaxis, we do NOT recommend ordering with us.
What Organic ingredients do you use?
We source certified organic, whole-food, nutrient-dense ingredients. The treatment and welfare of farmed animals are very important to us at Skim. 100% of all our animal proteins are certified organic, ethically produced and free-range from selected farms in UK.
Do you use refined sugars?